eNSYNC Solutions Inc. respects your preferences concerning the collection and use of your Personal Information. The following privacy policies are tailored for the different ways your Personal Information is collected by different eNSYNC lines of business and offerings.
eNSYNC Solutions Inc. (“ESI”) and our subsidiaries and affiliates (“ESI” or “we”) respect your preferences concerning the treatment of Personal Information that we may collect. This Policy (“Policy”) lets you know how we collect and use your Personal Information, how you can control its use, and describes our practices regarding information collected from the different ESI sites that link or refer to this Policy (such as our websites, computer or mobile software applications, social media pages and HTML-formatted email messages), as well as through offline sales and marketing activities (collectively, the “Channels”).
Personal and Other Information We Collect
Through your interaction with and use of the Channels, ESI may collect Personal Information, which is information that identifies an individual or relates to an identifiable individual. Personal Information may include, but is not limited to:
- Your name and physical address, email addresses, and telephone numbers
- Behavioral or demographic attributes, when tied to personal identifiers
- Past transactional behavior on the Channels
- Information obtained from third parties on your interests
- Information about your company such as the name, size and location of your company and your role within the company
ESI may also collect Other Information through your interaction with and use of the Channels and non-ESI websites, which does not reveal your specific identity or does not directly relate to an individual. Other Information may include, but is not limited to:
- Unique IDs such as a cookie placed on your computer, mobile or device IDs
- Internet Protocol address (“IP address”) and information derived from your IP address such as your geographic location
- Information about your devices such as information contained in HTTP Headers (defined below) or other internet transfer protocol signals, browser or device type and version, operating system, user-agent strings and information about or from the presence or use of “apps” on your mobile devices, screen resolution, and your preferred language
- Behavioral data about your usage of the Channels, such as webpages clicked, websites and content areas visited, date and time of activities
- The web search you used to locate and navigate to the Channels
In some instances, we may combine Other Information with Personal Information, such as combining a precise geographical location with your name. If we combine Other Information with Personal Information, we will treat the combined information as Personal Information.
HOW WE USE AND SHARE INFORMATION
ESI uses and shares the Personal Information it collects (unless otherwise restricted by applicable law), to:
Engage in Transactions. ESI may use Personal Information to engage in transactions with you.
Process Transactions. ESI may use Personal Information along with, financial, credit card, and payment information, to process your transactions.
Provide Support or Other Services. ESI may use your Personal Information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar operational communications.
Provide ESI Online Communities. Some Channels permit you to: participate in interactive discussions; create a profile; post comments, opportunities or other content; communicate directly with another user; or otherwise engage in networking activities. Some of these services are moderated and all may be accessed for technical reasons. ESI does not control the content that users post to these forums or social networks. You should carefully consider whether you wish to submit Personal Information to these forums or social networks and whether you wish to make your profile available to other users, and you should tailor any content you submit appropriately. You should also review any additional terms and conditions that may govern your use of these Channels. To manage or remove your Personal Information from our online communities, please email [email protected]. If we are not able to remove your Personal Information, we will let you know.
Post Testimonials. We post testimonials on our Channels that may contain Personal Information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please fill out a request form, and be sure to include your name, testimonial location, and contact information.
Select Content, Improve Quality and Facilitate Use of the Channels. ESI may use your Personal Information to help create and personalize content on our Channels, facilitate your use of the Channels (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions and preserve order information between sessions), improve quality, track marketing campaign responsiveness (including online advertising and email marketing), and evaluate page response rates.
Provide various ESI Communities, such as Partners, with Relevant Product Alerts and Updates. If you sign up for an ESI community, ESI will provide you information regarding your expressed interests, such as new product releases, alerts, updates, prices, terms, special offers and associated campaigns.
Power Joint Sales or Product Promotions. ESI and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both ESI and the partner(s) will have access to your Personal Information, and either ESI or our partners may provide you with the sales or product promotion information. Each party will be responsible for managing their own use of the Personal Information collected for the joint sale or product promotion. We recommend you review the privacy policies of these partners to address any questions you have regarding their handling of your information.
Improve Products, Services, and Experiences. ESI may use your Personal Information to evaluate and improve our products, services, marketing, and customer relationships.
Communicate with You about a Conference or Event. We or our partners may communicate with you about a conference or event hosted or co-sponsored by ESI or one of our partners. This may include information about the event’s content, logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to your event registration. After the event, ESI may contact you about the event and related products and services, and may share information about your attendance with your company. Where legally permitted, ESI will also allow designated partners or conference sponsors to send you up to two communications related to your event attendance. Please note that our partners or conference sponsors may directly request your Personal Information at their conference booths or presentations. You should review their privacy policies to learn how they use Personal Information.
Obtain Third Party Services. We also share Personal Information with third parties who provide services to ESI, such as credit card processing services, order fulfillment, analytics, event and campaign management, web site management, information technology and related infrastructure provision, customer service, email delivery, auditing, and other similar services. When ESI shares Personal Information with third party service providers, we require that they use your Personal Information only for the purpose of providing services to us and subject to terms consistent with this Policy.
Protect our Employees, Sites, Facilities, and Operations. ESI may disclose your Personal Information as we believe to be necessary or appropriate to protect the health and safety of our employees and visitors, our physical and online operations, our property, rights, and privacy, and/or that of our affiliates, you or others. If you visit our offices, you may be photographed or videotaped as part of maintaining the security of our facilities. Facility security photography will be treated as sensitive information and will only be used for security and investigation purposes.
Comply with Legal Requirements and Corporate Transactions. ESI may disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes; (d) to enforce our terms and conditions; and (e) to allow us to pursue available remedies or limit the damages that we may sustain. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party.
We may use, transfer, and disclose Other Information we collect for any purpose, except where applicable law requires otherwise. If we are required to treat Other Information as Personal Information under applicable law, then we will only use it in the same way that we are permitted to use and disclose Personal Information.
HOW WE COLLECT INFORMATION
ESI and our third party service providers may collect both Personal Information and Other Information from a variety of sources that generally fall into three categories:
- Direct Interactions: From your use of and interaction with us through the Channels and other activities such as account creation, submission of registrations and forms, or sales inquiries and transactions.
- Publicly Available Data / Data from Third Parties: Data from Automated Interactions on non-ESI websites, or other data you may have made publicly available, such as social media posts, or data provided by third party sources, such as marketing opt-in lists, or data aggregators.
- Automated Interactions: From the use of technologies such as electronic communication protocols, cookies, embedded URLs or pixels, or widgets, buttons and tools.
Although ESI’s use of Automated Interactions may change over time as technology evolves, the following descriptions are designed to provide you with additional detail about ESI’s current approach to information collected from Automated Interactions.
Electronic Communications Protocols: As is true when you visit most websites and apps, ESI may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type or device type), your IP address (which may identify your general geographic location or company), and date and time.
ESI may also automatically receive and record information about your interaction with the Channels, such as clickstream information (when each ESI webpage was visited and how much time was spent on the page), how often you access the Channel, performance data, aggregate usage, or general geo-location data.
Managing Cookie Preferences: You may access or change your cookie preferences at any time. If you have any problems using this cookie preference mechanism, please fill out an inquiry form.
Flash Cookies: We may use Flash cookies, also known as “local shared objects,” on our electronic Channels that employ Flash technology. Flash cookies are used to remember the site’s settings to personalize the look and feel of the site. Like normal cookies, Flash cookies are represented as small files on your computer. One method of preventing Flash cookies from being placed is to adjust your preferences in the Macromedia Website Privacy Settings Panel at macromedia.com.
Embedded URLs: ESI may use a tracking technique that employs embedded URLs to allow use of the electronic Channels without cookies. Embedded URLs allow limited information to follow you as you navigate the electronic Channels, but are not associated with Personal Information and are not used beyond the session.
Embedded Pixels and Similar Technologies: On the electronic Channels, ESI and its service providers may use embedded pixel technologies for the purposes of identifying unique user visits (as opposed to aggregate hits), and for advertising purposes. In addition, embedded pixels or other technologies may be used in e-mails and our online display advertising to provide information on when the email or ad was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient’s email address.
Physical Location: We may collect and share the physical location of your device for purposes consistent with this Policy, such as to provide you with personalized location-based services or content. In some instances, you may be permitted to allow or deny such use of your device’s location, but if you choose to deny such use, we may not be able to provide you with the applicable personalized services or content.
PREFERENCES, AND OPT-OUT
Preferences and Opt-Out.
Email Marketing. ESI enables you to opt out of marketing communications. If you have subscribed to our marketing emails or other communications and wish to be removed from our mailing lists, you may unsubscribe at any time. Unsubscribe.
Some non-marketing communications are not subject to general opt-out, such as communications related to product download, sales transactions, software updates and other support related information, patches and fixes, conferences or events for which you have registered, disclosures to comply with legal requirements, and (where permitted by law) quality assurance surveys. Some additional communications with partners are also not subject to general-opt out, including product alerts, updates, contractual marketing and sales materials, and other notices related to partner status.
Mobile Application. ESI’s mobile applications may send push notifications directly to your mobile device for the purposes specified in this Policy. You may opt-out of receiving such push notifications and location-based services on your mobile device at any time by editing the notification and location settings on your mobile device.
Information-Sharing Choices. ESI only shares Personal Information with selected companies after providing users the ability to make choices about the sharing, or as otherwise described in this Policy. There are limitations to opting out of such sharing in the case of: (1) joint sales or joint events; (2) where the customer has requested follow-up which involves ESI partners; (3) where third parties are required to accomplish the transaction or perform the service; and (4) where required by law.
Third Party Permission-Based Lists. On occasion, ESI may use third-party lists to send communications about ESI products and services. These lists, which are maintained by third parties, include users eligible under applicable law to receive emails from other companies such as ESI. When we use such lists, the communications will include mechanisms to opt out of receiving ESI marketing communications. If you have trouble opting out, or if you wish to make us aware of any issues related to a third-party mailing, you may contact us directly through our inquiry form.
For California Residents. Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with ESI is primarily for personal, family, or household purposes, you may request certain data regarding ESI’s disclosure, if any, of Personal Information to third parties for the third-parties’ direct marketing purposes. To make such a request, please fill out an inquiry form; you may make such a request up to once per calendar year. If applicable, we will provide you, by email, a list of the categories of Personal Information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all Personal Information sharing is covered by S.B. 27’s requirements.
Retention and Deletion
ESI will retain your Personal Information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this Policy or at the time of collection; as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes, and enforce our agreements; or to the extent permitted by law.
At the end of the retention period, ESI will delete your Personal Information in a manner designed to ensure that it cannot be reconstructed or read.
ESI uses some third parties to administer a limited set of ESI advertisements on third party electronic channels. No Personal Information is provided to the advertisers as part of this process, but aggregate profile information or Other Information, such as user community or implied or inferred interests, may be used in the selection of advertising to make sure that it has relevance to the user. Some banner ads may contain embedded pixels that may write and read cookies or return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner.
ESI may also use advertising technologies and participate in advertising technology networks that collect Other Information from ESI and non-ESI websites, as well as from other sources, to show you ESI-related advertisements on ESI’s own and third-party websites. These advertisements may be tailored to your perceived interests using retargeting and behavioral advertising technologies, a set of practices collectively referred to as “Interest Based Advertising” in this Policy. Any retargeted or behavioral advertisements served to your browser will contain information on or near it that informs you about the advertising technology partner and how to opt-out of viewing such advertisements. You also may opt out by visiting the Interest Based Advertising portion of the Privacy Choices tab of this Policy. Opting-out does not mean that you will stop receiving ads from ESI. It means that you still stop receiving ads from ESI that have been targeted to you based on your visits and browsing activity across websites over time.
Cookie-based tools that allow you to opt-out of Interest Based Advertising prevent ESI and other participating advertising technology companies from serving interest-related ads to you on behalf of ESI. They will only work on the Internet browser on which they are deposited, and they will only function only if your browser is set to accept third-party cookies. These cookie-based opt-out tools may not be as reliable where (e.g., certain mobile devices and operating systems) cookies are sometimes automatically disabled or removed. If you delete cookies, change browsers, computers or use another operating system, you will need to opt-out again.
The security of your Personal Information is very important to ESI. We use physical, electronic, and administrative safeguards that are designed to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
In addition, ESI uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive Personal Information such as your credit card number on our site, we encrypt it using secure socket layer (SSL) technology.
In the event that your Personal Information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, ESI will notify you by email, fax, or U.S. mail. ESI will give you notice promptly, consistent with the reasonable needs of law enforcement and/or ESI to determine the scope of the breach and to investigate and restore the integrity of the data system.
Cross Border Transfer
ESI is a global corporation and has developed global data security practices designed to ensure that your Personal Information is appropriately protected. Please note that Personal Information may be transferred, accessed and stored globally as necessary in accordance with this Policy.
If you have any complaints regarding our compliance with this Policy, you should first contact us. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with this Policy.
We ask that you not send us, and you not share any sensitive Personal Information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership).
As a company focused on serving the needs of businesses, ESI’s Channels are not directed to minors and ESI does not promote or market its services to minors. If you believe that we have mistakenly or unintentionally collected Personal Information of a minor through our Channels without appropriate consent, please notify us via email at [email protected] so that we may immediately delete the information from our servers and make any other necessary corrections. Additionally, please contact us via email at [email protected] to request removal of content or information that was posted to our Channels when the registered user was under the age of 18. Please note that such requests may not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.
Other ESI Privacy Policies
In addition to this Policy, ESI has other privacy policies that are tailored for the different ways your Personal Information is collected by different ESI lines of business and offerings.
If you believe your Personal Information has been used in a way that is not consistent with this Policy or your specified preferences, or if you have further questions related to this policy, please contact us via email at [email protected].
ESI reserves the right to change this policy. ESI will provide notification of the material changes to this Policy through the ESI’s Web sites at least thirty (30) business days prior to the change taking effect. We appreciate your comments on ESI’s privacy practices:
ESI’s corporate headquarters are located at:
1201 Walnut, Suite 1100
Kansas City, MO 64106